Customers are eligible to return delivery items and receive a full refund if the item is damaged, Delivered after 24hours of order conformation, or the flavor is deferent. To be eligible for a return, your item must be unused and in the same condition that you received it and you must notify our Customer Service within 01 hours from the time of the delivery. Item must be returned to the COUNTLINE retail outlet in Maaveyo Magu within 2 (TWO) hours of receipt time along with receipt or proof of purchase.

Returning item must be in the original packaging, unused and free from any type of damage. No item can be returned after its expiry date.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit/debit card or refund you in cash if the purchase were made in cash. Your refund may take some time depending on your card issue’s policy.

Questions about our Returns Policy? Please call our customer service on 3337888 during office hours 8.30am to 5pm Saturday to Thursday or send us an email to